Category: Key Research Insights

A declined payment can interrupt an online checkout, but it does not always mean the same problem…

After placing an online order, your bank or payment provider may display a transaction as pending, authorised…

Entering a voucher code does not guarantee that a discount will apply. The code may have expired,…

A promotion can look attractive on a product page, in an email or in an advertisement. The…

The price displayed on a product page is only one part of an online purchase. Depending on…

Two online listings can display similar product names while differing in presentation, declared specifications, supporting documentation or…

When comparing research suppliers, a product description may contain statements about identity, purity, testing or quality. Those…

Before purchasing a research material, it helps to assess the available evidence against a defined procurement specification…

A product listing may describe the item being offered without answering every question a laboratory needs to…

A product label provides important identification information, but it should be interpreted alongside the product listing, purchasing…